Can Social Media be Taught?

school

I imagine there are two camps: those who believe you can teach someone how to use social media and those who think it’s absurd to teach people to do what they can learn on their own.  The term “Social Media” covers such a gamut of technologies, approaches, tools and lessons learned that it’s challenging to think about how a training course could be packaged and would stay current, but I’d like to explore what a course could achieve.

There Is No Set Formula

When it comes to leveraging social media for marketing, there is no set formula.  In other areas of online marketing, there is a formula, skill sets and disciplines.  For example, pay-per-click and online display advertising can be measured in terms of return on investment to several decimal points, and there are proven methods that work in each discipline.  The social media space is constantly changing – there is no set formula for success and whether or not you believe the ROI can be measured, every tool/community/approach is different.  If someone tries to sell you a discrete formula for success, chances are they are trying to get rich quick over the hype.  And if you buy their formula, please contact me, I’ve got some contacts via email who are looking to connect folks like you to a late Russian tycoon’s inheritance.

Others may suggest that (aside from spam) there is no wrong way to use social media really.  I see arguments on this front all the time, especially when it comes to using specific tools.  People use Twitter in all sorts of ways – as a broadcast channel, as a conversation channel, for work, for play, for distractions and for adding value.  If what is right for you works, how could there be another right way that works for someone else?

Resources Galore

There are a lot of great books, blogs, conferences and people to learn from.  I’ve attended many local and industry events and have had the pleasure of meeting several folks who are influential in the social media industry.   A key part of learning about social media is to immerse yourself in it – subscribe to blogs, connect with people on social networks and really use it.  If you can commit to do a little each day, it can start to pay dividends over time through the relationships you build – whether its for your own personal use of for your business.  If you are looking for recommendations on people to connect to that you can learn from (and who show an interest in sharing that knowledge), some of the best include Amber Naslund, Chris Brogan, Beth Harte and Jay Baer.

What a Course Could Provide

A training course in social media could consolidate a lot of the disparate sources of information out there.  A part of the training could capture how tools work, define terminology and give examples of successes or failures.  The course could showcase case studies where companies or individuals took risks in specific industries.  There are lots of approaches and strategies that can be covered – often the advice is to “start with listening,” but a course could provide details on how to set up monitoring stations, the differences between free tools like Google Blog Search and enterprise tools like Radian6 or SM2.  The course would need a dynamic element to it – I could easily see the case studies become dated and the technology changes and new tools making it difficult to keep up.

Can you package up enough in one course to make it worthwhile? The folks at SEMPO, the Search Engine Marketing Professional Association, are trying.  I was honored to be asked by the SEMPO team to review the course outline for one of two new summer sessions available, covering Social Media.  (My agency, Rosetta, is a SEMPO member.)  I’m curious to see how the course will fair and what the participants think of the content.

Which Camp Are You In?

Would a training course in social media appeal to you?  What do you think a training course could achieve?  If the course is focused on how the tools work, the implications and risks, case studies, etc then I don’t have a problem with it.  But if the course is going to claim that it can guarantee success by building followers and following someone’s specific formula, avoid it like the plague.  Thoughts?

Photo credit: foreversouls via flickr

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  • Short answer, yes social media can be taught.

    I think there’s a difference between teaching the mechanics of using a particular social media technology and what strategies you might use for social media engagement. One is dependent on the technology, the other, well… I think there are fundamentals that cut across social media.

    * Transparency
    * Dialogue
    * Personalization
    * Authenticity
    * Outreach

    You could have a course on Facebook, Twitter, Blogging, and teach different information depending on the technology, but there will be some strategy basics that are relevant for every social media technology.

  • Insightful post as usual, Adam. I believe that such training is absolutely needed – especially in a business climate. While perhaps a definition thing, I see a tremendous need to provide employees with a solid foundation around enterprise 2.0 tools and techniques… Social Media being a part of that.

    I see the business landscape as dramatically different from that of years past, and evolving at a frantic pace. Those who have been in the workplace for some time need to learn the new ways of communicating and collaborating. Those that don’t will find themselves at a competitive disadvantage in years to come.

    Again, thanks for starting up this dialogue. It prompted me to capture some additional thoughts in this blog post.

  • Insightful post as usual, Adam. I believe that such training is absolutely needed – especially in a business climate. While perhaps a definition thing, I see a tremendous need to provide employees with a solid foundation around enterprise 2.0 tools and techniques… Social Media being a part of that.

    I see the business landscape as dramatically different from that of years past, and evolving at a frantic pace. Those who have been in the workplace for some time need to learn the new ways of communicating and collaborating. Those that don’t will find themselves at a competitive disadvantage in years to come.

    Again, thanks for starting up this dialogue. It prompted me to capture some additional thoughts in this blog post.

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