South by Southwest is an annual interactive, film and music festival in Austin, TX. The interactive portion of the event (aka SXSWi) is the vertiable motherlode of social media. Twitter was launched here two years ago, and last year’s infamous horrible interview of Facebook’s Mark Zuckerberg (and the Twitter backlash) was stuff of legends. This is my first trip to Austin and in the first day I have already made a conclusion that is clear to folks who have been to the conference before. Not sure if this is just a first timer’s phenomenon, but here is my grand insight: SXSW is about connecting with people.
There are tons of great sessions and content scheduled throughout the many days, and of course the parties networking events in the evenings are great ways to connect. While the sessions have great content, I’ve found the informal time in between events and in the evenings is much more valuable. By a huge margin. In my first 24 hours here I’ve connected with more than fifty people who I previously only knew through Twitter or some other online channel (blog, Facebook, etc). It’s refreshing to “convert” those relationships from virtual to physical, and in many instances there have been shared experiences and potential business opportunities discussed. Who knows where things will lead, but I am very grateful for meeting folks and getting the opportunity to build relationships further. Just some quick examples:
An impromptu late night dinner with Bill Johnston, Chad Crowell and Mike Lewis. Before dinner we realized that Bill, Mike and I shared in common that we had been part of Aaron Strout‘s 45in45 Experts in the Industry interview series.
Running into fellow Red Sox fan and BigPapelbon.com contributor Kyle Flaherty in the hall and hanging out in the Techset Blogger Lounge.
Connecting with Steph Agresta in the Techset lounger and realizing some folks from my agency had recently contacted her about affiliate marketing.
There are many more – too many to capture, but these are the highlights and a primary reason for coming to Austin for me. Of course I do need to make sure I don’t miss the good panels and content, but there is a lot to choose from. Are you at SXSWi? Want to meet? You can find me on Twitter most easily to arrange to connect. I’d love to hear what you get out of conferences too.
Photo credit: adrants via Flickr (I also happened to share a plane and cab with him on thr trip down)
Twitter is all the rage. CNN talks about it at every opportunity. Famous people from Shaquille O’Neal to MCHammer to Demi Moore are using it to share snippets of their daily lives. Legions of new joiners are popping up each day. Books are being published left and right about Twitter for business and monetizing Twitter accounts (some questionable, others focusing on the community in microsharing – the most anticipated one I’m looking forward to is Laura Fitton‘s (aka Pistachio) Twitter for Dummies). Blog posts about Twitter are profilic. Yep, I’m full of irony by adding to the mix – and there are some that would probably say what is happening now is a third or even fourth coming of Twitter.
Observations
I’ve been on Twitter for a year and a half and here are some observations about what has changed, for better or worse:
Spammers have become more advanced, using bots, auto-follow/un-follows, and other nefarious ways to collect followers.
Gone are the days of “Twitter Karma” where we all try to maintain equilibrium of follower to following ratios. Now it’s more focused on how we can be useful or interesting to each other.
People are very caught up in numbers – of followers, of retweets, of conversations. New tools continue to crop up to grade your twitter participation, experience and influence.
The more followers you have, the more reliant you become on solid third party tools like Tweetdeck and Tweetworks to manage groups and connections that are most important. Tags and search capability are key functions in day to day use.
Twitter is no longer solely for the early adopter tech crowd or the social media consulting/services crowd. It’s clearly a useful platform for lawyers, real estate agents able to sell my house fast Denver, graphic artists, moms, dads, sports fans, you name it.
The coverage of Twitter use in traditional media, like the evening news on TV, to me seems like hunting and pecking for needles in a haystack. It can be devoid of metrics or real analysis, using it more like finding a funny tweet and showing it to the audience. It reminds me of the Chris Farley show on SNL. (“Do you remember that?…That was AWESOME.”)
The echo chamber of people on Twitter talking about Twitter has grown louder, stronger and more frequent, which can be good and bad. It’s good for educating folks on what tweetups are, how to use hashtags to help track conversations, which 3rd party apps are great for desktop and iPhone use. It’s also good when businesses are leveraging the platform to connect with customers and resolve or acknowledge challenges. It’s bad when people presume to know about someone’s intentions or preach too strongly about how to use Twitter.
Back to the Basics
With all of the hype, there are many who forget or neglect what I would describe as some basic guidelines on Twitter. I am by no means an authority but am sharing my thoughts as a long time (in technology terms, anyway) user, and I would welcome your suggestions and input.
Twitter is for conversations. Find people who like to talk about topics you’re interested in, connect and participate.
It’s a great tool for sharing useful or fun information.
Sure, Twitter can be a promotion vehicle, but spend less than 10% of your time on Twitter promoting your own wares (hat tip to Chris Brogan who mentions this approach often). Would you go into a large networking event and start shouting? How successful would it be?
I try to look at all of the numbers and measurements of grading one’s Twitter use with a grain of salt – they can be indicators of intent, suggestions and guides on what to do differently, and in some cases show influence, but in the same regard do you keep measure of offline conversations with friends, families and coworkers? I don’t, especially not to decimal points. I like to check out the tools but I don’t get too caught up in them.
Twitter enables meaningful connections, but they are not a given. Building relationships, just like meeting new people at a conference, party or event, takes time, patience and sincere interest in connecting with other people.
Twitter represents a way to build relationships, find useful information, gain access to expertise and connect. Here is a representation (definitely a subset) of many folks who I have met through Twitter and others who I hope to meet but follow because they share something useful and meaningful – they are real people. (Twitter Mosaic courtesy of sxoop.com, get your own here).
Have you been on Twitter for a long time? If so, how have you seen the community and use evolve? If you’re new to Twitter, what brought you to the platform and what do you think so far?
Caroline Stitcher is home. Details of her disappearance from Friday afternoon until Saturday evening are still being determined, but she is with her family which is all that counts.
Given that outcome, I thought it would be helpful to highlight the power of social media. I am both amazed and humbled by the outpouring of support on Twitter and other channels, and wanted to capture it here. If anyone is still doubting the compelling viral nature of the technology, this should help convince them that it’s here to stay.
Starting on Facebook
On Saturday morning, Doug, a colleague from work, posted the following note in Facebook:
My god daughter has been missing now since yesterday afternoon. She went running by herself after school. Her friends saw her leave and she has not returned. We are all very frightened, as you can imagine. Please pray for her and her family. If you have friends at church who pray for people in trouble, please let them know about Caroline.
Several folks from work commented, and later in the day Doug posted that he was leaving Cleveland for Chicago with two of his sons to help with the search. He also shared a link to the Chicago Sun Times article with the story (which has continued to be updated with the latest information). What transpired after that is nothing short of remarkable.
Outpouring of Twitter Support
Angela Moore, Jon Anhold, Chris Boggs (all folks who have worked with Doug) and I all started to share an article from the Chicago Sun Times on Twitter and Facebook, outlining Caroline’s disappearance and information to reach the Deerfield, IL police department. I reached out to several Chicago based contacts on Twitter, and the retweeting began. David Armano [blog] added a hashtag #Caroline to be able to track on search.twitter.com, and was kind enough to respond to his network asking for people to retweet as much as possible. Some other notes:
The Sun Times article showed up on Digg and started to get some momentum.
A Facebook group named, “Help Find Caroline Stitcher” approached 3000 members by late evening.
All in all I’m sure thousands were reached – I’m working on digging up a report on number of mentions and the likely reach of the viral effect and will share it when it’s ready.
At the end of the day on Saturday, the good news broke that Caroline had returned home via a text message Doug sent me. A few minutes later Chicago Breaking News confirmed the details, and another round of “good news” retweets went out.
The Power of Social Media and Thank You
Take a look at search.twitter.com for #Caroline and drop back a few pages to what transpired during the wave of the evening spike. The support really speaks for itself. Here’s to a speedy recovery, Caroline – there’s no harm in that happening as fast as the news spread.
A very sincere thank you to the broad Twitter community for helping out and responding with your thoughts and retweets. Not this time, but I will not be surprised if community through social media tools one day is directly responsible for solving another situation like this one. In terms of my involvement, I’d like to think friends at work would take a moment to do the same if the situation were reversed.
Update:
Doug has shared another note on Facebook at 1:30am Sunday morning which I figured I would post here too:
Caroline is alive and we have her now
We are all unbelievably relieved and happy. Caroline is alive and with her loved ones now. No details have been sorted out, yet. As you can imagine, there are lots of people caring for her and it will be a while before the complete their work.
I also wanted to recognize several other Twitter MVPs who helped spread the word with fervor last night. Liz Strauss [blog] was already aware of Caroline’s situation and had engaged her network before I had contacted her. Dave Kerpen [blog] made several appeals to parents – as a father of three boys perhaps that was part of my motivation to help Doug. Senia Maymin [blog] also did a terrific job of asking celebrities and others with large networks to retweet the information. Thanks again everyone.
This morning while doing a demo of Twitter I asked the question, “How has social media helped you in an unexpected way?” Industry knowledge? Building relationships? Free hat? Catching an unreal bacon recipe? Thanks much to a responsive group of followers, I received many responses – some deep, some funny, some insightful, all valuable to once again show the immediate response and community value of Twitter. Thanks to everyone who replied – as promised, here are their insights and Twitter IDs. (I’m at @adamcohen).
@mattceni @adamcohen – user validated data has helped me cut through the noise to find whats relevant and good.
@aapjerockdt @adamcohen boost downloads of an open source app we made to 1000 downloads in 48 hours: [url removed – love the twitter feedback but not trying to promote biz]
@Patrick_Grady @adamcohen Wow. Lots of ways. 1 – exposure to info I wouldn’t have seen. 2 – met peeps with great synergy and things to share / learn. @Patrick_Grady @adamcohen tech support… idea bouncing… more.
@StarrGazr @adamcohen How has SocNets Helped? It’s all about the people you meet which is even better to meet F2F. I can’t even begin to list the ways. @StarrGazr @adamcohen How about the loan of a camera when mine died days before covering Obama’s camp NH Primary night from someone who … @StarrGazr @adamcohen …I had never met before in person. @StarrGazr @adamcohen Of the offer of a power generator from another person during the ice storm and an offer to help pick it up from CT? @StarrGazr @adamcohen Or perhaps being published all over the world through exposure in SocNets? @StarrGazr @adamcohen Or perhaps just being able to have an amazing year covering the primaries and being able to attend the inauguration. @StarrGazr @adamcohen Or being a guest in a church and the home of a minister in the United Kingdom while traveling out there.
@4Spoken@adamcohen It has allowed me to take a fairly small niche, and connect with people I would have never been able to connect with otherwise
@jordansalvit @adamcohen SM has taught me a lot about businesses and fields I am not involved in. It also keeps me better connected with those that I am.
@tippyz @adamcohen Social media/net has increased my knowledge of people I already knew, well beyond what I expected –> stronger relationships. [Great one Dan]
@rsomers @adamcohen for me benefit is creation of new & expansion of existing offline relationships. Twitter esp b/c time cost of interaction is low
@BarbaraKB @adamcohen Social sites forcing OpenID transparency thus easier to make & trust online friends. W/this trust, grow business. 🙂
@boggles @adamcohen the biggest surprise for me was how Facebook has grown into a free version of long-lost friend-finder. High school memories!
@Marc_Meyer @adamcohen I now have an instant knowledge base that I can tap via SM which opens up sometimes a better way to do what I do- [I agree – much to learn from these folks]
@Stuartcfoster @adamcohen I got a sweet hook up on a hat at the TD Banknorth garden courtesy of the tag team of @mbrinkerhoff and @michele_moore 🙂
@HereItComes @adamcohen How about the loan of a camera when mine died days before covering Obama’s camp NH Primary night from… [URL removed]
@barndance @adamcohen My own involvement helped me help Lindblad Expeditions jump-start on Twitter. And that’s great for eco-minded tweeps & them!
@nhscooch @adamcohen All I can say is that is where I found the Bacon Explosion – TY twitter and @adamcohen [just don’t come after me for cholesterol medication]
@ChadNorthrup @adamcohen I love having an extended network to banter with during sporting events. It made last year’s Sox playoff games even more fun. [Couldn’t agree more, especially with Red Sox games.]
@Shonali @adamcohen Making unanticipated connections that have helped me personally and professionally. And give me courage.
@beverlycornell @adamcohen got to meet you. Actually, I have a few interesting stories. 😉
For me, much of my surprise in social media is the general willingness of people to help – this demo is no exception. How has social media helped you in an unexpected way?
When the topic of Twitter comes up with colleagues, I often hear the “I don’t get it” excuse. Sometimes I fight the good fight and show someone a demo (and the small community I have connected with always responds – thanks for the support, gang). Other times I cave and just quip, “Well, Twitter is not for everyone,” and I let people try to figure it out for themselves. A client I met with today actually thanked me for introducing him to Twitter months ago, citing the timely news (usually on Twitter before many other sources) and content from some really smart people out there. He admittedly wasn’t that intrigued at first. On Twitter, many folks share personal details like what’s for dinner, how much they love caffeine or the occasional banter about the Red Sox. These conversations help us get to know contacts more personally, but can at times be perceived as noise. On the flip side, I often find new tidbits of knowledge, a valuable link, a good story – and they make the time spent that much more worth it.
Tonight I took a peek at what was going on and happened to catch a very insightful gem of a conversation between two folks who have helped me work my way up the social media learning curve over the past several months. Scott Monty (@ScottMonty) heads up the social media team at Ford, and Christopher Penn (@cspenn) is Chief Media Officer at the Student Loan Network (among his many other social media credentials). Here’s what you get when you take a passionate finance guy and put him in a virtual room with a passionate brand guy. (Note: I reversed the order of the conversation from how it appeared on Twitter so it would read sequentially like a transcript.)
cspenn: @scottmonty How much of GM/Ford troubles are UAW related vs. core business expenses? ScottMonty: @cspenn Let’s be clear: Ford’s situation isn’t nearly as precarious as GM’s. We’re prepared to execute our plan with or without Federal $ cspenn: @ScottMonty OK. That said, do the Detroit shops have a bigger handicap due to UAW than the Japanese shops? ScottMonty: @cspenn 2) Recent big quarterly hits have been related in part to one-time healthcare costs. cspenn: @ScottMonty serious question, why isn’t bankruptcy on the table for GM? Is it that essential to America that tax dollars must be risked? ScottMonty: @cspenn 3) Lack of unions in some of our competitors make it difficult for us to be profitable on some vehicle lines ScottMonty: 4) But overall, we’ve been working on restructuring our product mix and flexible manufacturing over the last 2 years that is now under way. ScottMonty: 5) The goal is to have best in class fuel economy in every segment, give millions of customers affordable fuel economy. cspenn: @ScottMonty Interesting and insightful. Is there any way for Detroit to free itself from unions or is that baked in forever? ScottMonty: @cspenn Re your union question: I don’t know. It’s had a long history in Detroit (and Ford was the last to join). ScottMonty: @cspenn Bankruptcy for GM would mean thousands of suppliers/vendors would be at risk. Cascading effect would be immense (and take us down) cspenn: @ScottMonty what source would you recommend for reading to dig more into a GM bankruptcy? Would love to see the chain. ScottMonty: @cspenn There’s a good graphic that illustrates it in a recent Merrill Lynch report on the auto industry (Nov 3, “The ‘Big Bang’ Theory”) cspenn: @ScottMonty Cool – link? or not publicly available? ScottMonty: @cspenn Not publicly available. I can fax you the page if you want. cspenn: @ScottMonty That’d be wonderful. 206-350-1208 thanks! (also the podcast comment line!) cspenn: @ScottMonty Only upside I can see is if in bankruptcy, GM and others can jettison the union for improved survivability. ScottMonty: @cspenn I hear you. Don’t know if that would ever fly, though. cspenn: @ScottMonty sometimes, it’s fly or die. maybe they’ll get that NO one is entitled to anything you don’t work for one day.
Thanks to Scott and Christopher for the great and candid dialogue, giving personal insight to a big corporation’s challenges in the current economy. Have some other ways Twitter has added value for you? Would love to hear ’em. Most hearing conditions can be easily treat with sonus complete.
Designing and developing websites is a pretty sedentary existence. You’re planted in a chair for 8+ hours a day, running out to fast food joints for lunch, inhaling burritos at your desk, sucking down cans of soda, and hitting the gym about as often as you do the dentist. If you’re anything like me, years of this routine will have left you dragging around a few extra pounds. Let’s put it another way: designing websites has made you a bit of a fatass.
So how do you get rid of the weight?
In a word? Calories. Weight loss is painfully simple: eat fewer calories than you burn. That’s it. Nothing else matters (or matters much, anyway). Everything you’ve heard about carbs and trans fats and Omega-3 fatty acids is just noise. If you expend more calories than you take in, you’ll lose weight. You could spend all day washing gravy fries down with chocolate milkshakes and still lose weight, provided you use more than you take in. It’s that simple. Try out these leptoconnect capsules.
Notice I didn’t say it was easy. I said it was simple.
How much am I burning?
To start, you’re gonna need to figure out your Basal Metabolic Rate (BMR). That’s a fancy way of saying “how many calories you’d burn even if you laid in bed all day.” You see, your body is constantly burning calories to keep you alive, even while sleeping. Just how many calories you burn depends on a number of factors, including (but not limited to) age, sex, height, and weight. For instance, an average mid-twenties male at rest goes through about 1,800 calories in a day. Why is this number so important? Well, if you don’t exercise, this number—plus the handful of calories you burn by going through your daily routine—is your caloric ceiling. If you go past it, you will gain weight.
How much am I eating?
Let’s be honest, you probably eat like crap. If you didn’t, you wouldn’t need this blog post.2 So now, you need to figure out what the damage is by tracking how many calories you consume in a day. Thankfully, this is a pretty precise operation because every consumable food product in America is labeled with nutritional content. Carry a notebook with you for a week and write down everything you eat, and how much. At the end of each day, count up your calories. Even better, if you have an iPhone—and if you’re reading this blog, you probably do—there’s an app for that. I use Tap & Track, a terrible name for what is otherwise a fantastic app. It comes preloaded with a database of over 100,000 food items, from generic household staples to restaurant-specific dishes. It’s now part of my lifestyle; whenever I eat anything, I enter it into the app (Tap & Track also tracks your calories burned from exercise…more on that later).
Once you start tracking your food intake, you’ll be shocked at how mindlessly you’ll toss down something packing hundreds of calories. A handful of peanuts? 200 calories. A Snickers from the vending machine? 270 calories. Fries and a Coke from the drive-thru? 600 calories. All those calories have to go somewhere, and they typically end up in the back pockets of your size 38 jeans.
The last week of October will see some great content in the social media sphere around getting ahead of tomorrow’s customer. In April of this year I attended Forrester’s Marketing Forum in LA, and enjoyed “live twitter” and blogging related to the event. Knowing an onslaught of content is coming, I decided to reach out to Alexis Karlin, Forrester’s community manager for Forrester’s Consumer Forum in Dallas on October 28-29. She was gracious enough to share some good info for “where the content will live” for the event. Rosetta is a Forrester client and as a marketing agency we get a lot of relevant industry content out of these events – but lots more will be shared through social media.
Going to Dallas? Please reach out on twitter @adamcohen or contact Alexis @akarlin – there will be a gathering planned. Whether you will be there or are just interested in the content, here are some other guidelines from Alexis:
On Twitter: @Forrester, @akarlin and I’m sure analyst Jeremiah Owyang @jowyang will do their part to highlight what is going on at the Forum.
I’m looking forward to some great content and expect to have follow-up posts in the next several weeks around some of the more provocative topics. Take a look at the agenda if you have a few moments – what topics interest you?
Over time, social networks become a place to accumulate contacts. I’ve used LinkedIn for nearly five years, and tools like Facebook and Twitter have become part of a daily ritual. Do you interact with those folks regularly, or is it a virtual rolodex accumulating dust? Do you watch on the sidelines, or really engage? I’ve written before about how I scrutize connections on social networks – I like to keep both Facebook and LinkedIn contacts to people I know or have interacted with in a meaningful way. I’ve also discussed how social media can enhance real world relationships. With little effort, we each can make these network connections more personal and useful.
Recently a friend contacted me about a potential job opportunuity at one of my clients. Of course I’d be will to pass along a resume and make an introduction. We started talking, and I suggested to go through my LinkedIn contacts to see if there are other potential folks she would be interested in talking to. She was very appreciate of the help, which took a quick conversation and an email to make happen. It’s not difficult – so why don’t we do it more often?
Take a few minutes and think about the last time you helped someone out leveraging your social networks. Bryan Person wrote a great post this week about how often he mentions himself vs. others in his posts on Twitter. While social media and networks can be a great personal promotion vehicle, there is definitely a sense of contributing to help others that makes the networks meaningful.
I’d encourage you to take a moment after reading this and reconnect with someone in one of your social networks. Personally, I like to connect dots to help folks – there’s some satisfaction from being able to leverage social networks to help friends out – either professionally or personally. Some small examples:
I have a friend who is an entrepreneur and connected him to a reporter on Twitter who was writing an article about the same industry.
I noticed a contact changed jobs on LinkedIn, working for a company that our agency partners with, and reached out to her to see how things are going and share our experience in working with that company. This helped her understand her company’s partner relationships and we may be working together on a future project.
A friend’s Facebook status read “I’m heading to Hawaii…” and I sent her some restaurant recommendations from our honeymoon trip many years ago.
These small interactions make your social network more relevant, meaningful and worthwhile – and one day those folks may come around and “scratch your back” too. How can you help someone out? Share a useful link, introduce a relevant connection, recommend a resource. You’ll get more from your social networks than just “people watching.”
How did your social network last help you? Have a good story to share?