From Twitter to Real Life: Making Connections

Nicetomeetyoualfredn2_2Over the last several months I’ve experienced a phenomenon that has yet to be named:  Meeting people in person who I had previously only known through Twitter.  It started by meeting folks at social media events in the Boston area (thanks to breakfasts organized by Bryan Person @bryanperson and an evening event sponsored by EMC and Len Devanna @LenDevanna).  I’ve met numerous folks, all I would describe as "good eggs" – from Ami Chitwood @achitwood, leading internal knowledge management at a large consulting firm to the Twitter gurus of the Mzinga crew including Aaron Strout @astrout and Jim Storer @jstorerj to most recently meeting Amy Worley @worleygirl, Director of Interactive Marketing for H&R Block, at the Forrester Marketing Forum.

Here’s one story that jumps high in the "coolness factor" of that twitter to real life experience. 

Months ago when I started on Twitter, I spotted Phillip Zannini @phillymac, an enthusiastic video blogger, Red Sox/Patriots fan, talented interactive designer and all around good family guy.  This week, we both posted that we would be heading to Cleveland.  On Monday, I found out he has accepted a position working at Brulant, the same company.  <cue shameless plug>  I am a partner in our Consumer Product and Retail vertical, focusing on clients in NJ and Michigan while working to expand our presence in the Northeast.  <end shameless plug> One area I have not been as involved in to date is recruiting and staffing in the interactive marketing side of our practice.  Phillip started on Monday and actually used Twitter to DM me once we started to connect the dots:

DM string:
adamcohen:  What’s up in Cleveland? I’m flying there tomorrow AM for a couple days
phillymac: Start my new gig at 9:00am, flying home Thursday evening.
…later…
phillymac: I just started working for Brulant. Are you the same Adam Cohen that is in their directory?
phillymac: Ha! You are! I just checked your blog again and it’s the same picture. That’s just TOO funny.
adamcohen: Dude, are you serious about Brulant? Y, I’m a partner there but based in Boston. Are you at Park East in Beachwood?

I was able to grab some time to hear about his background and his experience plugging in with our team.  For me this is my best story about moving from Twitter to a building a much more personal connection.  I look forward to having Phillip as a great part of our team and we’re fortunate to have him aboard.  Last thing I expected was to have someone hired by my company who I had met through Twitter – without me knowing.

Have a good twitter connection story to share?

Photo: AlfredN via Flickr.

Top Retailers and Social Media – Designing our next study

RetailThe top internet retailers are savvy companies who are mastering the art of user experience, search marketing, email marketing and many other tools to maintain a steadily growing industry.  Have they mastered, or even embraced, social media yet?  Geoff Livingston, in his book Now Is Gone, suggests companies need to "engage or die."  Which online retailers have started to engage, and how? 

I am sponsoring another Brulant survey of 100 of the top retailers – similar to Brulant’s Alternate Payment Methods study conducted in February – to see which companies are using social media tools to enhance their online presence and engage their communities. 

Here’s where I could use your help – What to measure

To keep it simple, we are going to go do our own research on a series of "yes" or "no" questions.  What questions do you think would help the casual observer determine "adoption" of social media?  Here is what we have so far.

Take 100 of the top internet retailers and measure the following – Does the company have:

  • an official Facebook Fan Page or Sponsored Group
  • an official Myspace page (after looking around this may be hard to figure out, but I’m clearly no myspace expert)
  • 1 or more official corporate blogs on their websites (interesting list at: http://www.socialtext.net/bizblogs/index.cgi)
  • RSS feeds off their websites
  • user reviews of products available on their websites
  • any YouTube “official” videos
  • any YouTube “Unofficial” videos
  • any Flickr results for brand

Realizing some of these may be both hard to quantify and that there are more likely to be individuals doing these activities on behalf of the companies, we’d want the measurements to be easy to capture and refresh at a later date to see trends.  What do you think?

Work Hard, Play Hard – with Social Media

Practicewars_2 I work for a small interactive marketing and consulting firm called Brulant.  95% of the close to 400 employees are based in Cleveland, OH.  Every year, we have a traditional event called the Practice Wars, teeing up team members in the Java and Microsoft practices against each other, along with folks aligned to industry verticals.  The competition ranges from foosball and ping pong to Rubik’s cube and an engineering egg drop.  Other competitions include football, softball and other sports.  Everyone is encouraged to compete in at least one event, and the winning group maintains both a trophy and bragging rights for next year.

This year, we have infused social media into the fun, but as a communication vehicle and a way to educate the company on the tools and communities that are out there. 

  • We’ve launched a Brulant Practice Wars blog (internal only)
  • We’ve started a twitter feed @practicewars http://twitter.com/practicewars for all to follow, with live updates and scores during events
  • The folks followed by @practicewars show up in a real time feed on the blog
  • The blog has a RSS feed, comments, photos, a mashup of maps for the event locations

We used to just send out a big powerpoint of pictures and results – this time we can update everyone real time, solicit ideas, and even let folks talk smack.  This is a great way and idea to leverage social media internally and in the meantime we are teaching everyone the value of a tool like twitter.   Score: New Brulant Community 1, Old school lack of engagement, 0.