I’ve been a fan and user of Twitter for a few months now, and as adoption grows, I’m finding more uses. There are a plethora of tools out there to search, measure and capture streams of conversations in Twitter. I had been using a tool to capture twitter replies via email, but was frustrated with that tool’s latency. After asking for a recommendation, I created an account with Tweetscan.
I didn’t see any summary emails coming through from Tweetscan for a few days, and when Scott Monty mentioned having a problem, I piped in on Twitter with a "Yeah, me too"-like response. Within minutes I had a reply from @Tweetscan with a recommendation, and a couple of DMs later I was back in business. I’m sure @Tweetscan is using it’s own product to search for users having issues (and praise too) – the prompt response and reply solved the problem for me…and confirmed another fan of the site.
Adam is a partner at the digital agency Rosetta, leading the Social Media practice. Adam has over 15 years of experience leveraging technology to drive and sustain business value for clients in the Consumer Product, Retail, High Tech, Healthcare and Financial Services industries. More about this blog 
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Mike Lefebvre
April 2, 2008