My company, Brulant, has been around for many years, but is just recently embracing elements of social media internally. In the past few months I have immersed myself in social media to learn – each day I find something new about what our clients can do and what we can do internally. I’m still learning, but one of the first pieces of advice was to get a blogging policy out there for the company. We don’t have official corporate blogs in place yet, but I hope to one day soon. Even so, people need to know what can help them and hurt them regardless of social media tools in play.
I started by looking for other examples out there. Here are some things I dug up, and I’ll add to this as I find more. Frankly I started saving so many links and examples it became redundant. Some of the most valuable finds:
- A colleague from the Technology Marketing Executive Council run by Forrester shared his firm’s policy (I’ll ask permission to mention him here before I give him up).
- John Cass, who I connected with over Twitter and Social Media Breakfasts in Boston, has written a book about corporate blogging along with a companion wiki. He also is a contributor to the list of Fortune 500 companies that have blogs.
- Charlene Li from Forrester has a wiki of example corporate blog policies, although some of the links are DOA. Her new book Groundswell with Josh Bernoff has a whole chapter dedicated to "the groundswell inside your company," but the strategy and advice for marketers applies throughout. This is a fundamental book everyone should read. There, I said it. And I just bought 15 copies to give to the people on our internal social media interest group.
Combing through all of these, it was clear that what was relevant to blogging policies is relevant to other sites like Facebook, YouTube, Twitter and many others. Aside from the HR verbiage around "disciplinary action up to termination may occur" for policy violations, the policy is really designed to promote professional and open dialog regardless of the technology. Frankly, people need to be aware that firm executives (not to mention our clients) are watching the content generated on the interwebs and should act accordingly.
Here is the outline of our policy and paraphrased snippets of what is included. Contact me directly if you would like a copy, although we are still in the process of finalizing and publishing internally. What have you included in yours and how could we improve this?
Essentially saying, "yes, executives are watching and you are responsible for your content out there especially when talking about work on your personal blogs, Face book profiles and forums."
- Promote Interactivity and Individuality
Be personal, clear about the purpose of your content, and be responsive to emails, comments and feedback.
- Promote Free Expression
Don’t censor comments unless they violate the policy (i.e. confidentiality), and don’t restrict access. Allow and encourage conversation through comments and sharing of ideas.
- Strive for Factual Truth and Scholarship
Never plagiarize, do not use assumed names, and cite sources referenced in each post. Learn about Creative Commons.
- Be As Transparent As Possible
Reveal as much as your are comfortable with about your identity while being mindful of your own privacy. Disclose conflicts of interest and other professional associations.
- Be Professional
Balance time spent in social media and don’t let it interfere with your work. Don’t talk about specific clients without their formal approval. Be mindful of what information is confidential to the firm or our clients. Live the values in our internal team member handbook. Respect copyright, the law and other people – disagree gracefully and respectfully.
- Examples of Situations Where The Policy Applies and Does Not
I’d value further advice on improving, and as we evolve our use of tools and engaging in conversations we will keep the policy updated. Already I wish we had an internal wiki to use to collaborate with the team drafting this. Does your company have a similar policy? Who drafted it? What was the response when it was published to everyone?
photo credit: mrvjtod via flickr